Our Core Values & Philosophies | Hospice Care in California | St. Liz HOSPICE

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Disclaimer

The information contained in this website is for general information purposes only. The information is provided by St. Liz HOSPICE, and while we make an effort to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained in it for any purpose. Any reference or dependence you apply on such information is expressly at your own risk and your own decision.

In no event will St. Liz HOSPICE be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website and the information contained herein.

Outbound Links

Through the St. Liz HOSPICE website, you can link to other websites which are not under the control of St. Liz HOSPICE. We have no control over the nature, content, and availability of outbound third-party websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. St. Liz HOSPICE remains independent from third-party website links.

Access to the Website

St. Liz HOSPICE will strive to keep the website up and running continually for your access. However, St. Liz HOSPICE will take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues outside of our control.

Copyright

The copyright of this website and its contents belong to St. Liz HOSPICE. Any form of redistribution or reproduction of part or the entirety of the contents is prohibited except for:

  • Printing or Downloading to a local hard disk for personal or non-commercial use
  • Copying the content to individual third parties for their personal use, provided that you acknowledge the website as the source of the material

Unless there is express written permission from St. Liz HOSPICE to distribute or commercially exploit the content, you may not reproduce the contents from this website.

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Terms of Use & Privacy Policy

This privacy policy sets out how St. Liz HOSPICE uses and protects any information you give to St. Liz HOSPICE via the website’s online forms. St. Liz HOSPICE is committed to ensuring that your privacy is protected and preserved.

When you are asked to provide certain information by which you can be identified, rest assured that such information will only be used in accordance with this privacy statement. St. Liz HOSPICE may change this policy from time to time by updating this webpage. It is your responsibility to check this page from time to time to ensure that you are happy with any changes. This policy is effective as of January 9, 2023.

Information You Provide to St. Liz HOSPICE

On our online forms, we may collect the following information:

  • name or name of your client
  • mailing/delivery address
  • contact information
  • email address
  • telephone number

The information collected will help St. Liz HOSPICE fulfill the services that are due to you. We also collect information through the website for the following purposes:

  • Internal Record Keeping
  • Client/Customer Feedback to improve services and/or products
  • Promotional emails about our services, special offers, or other information which you may find interesting using the email address that you have provided to us
  • To contact you for market research purposes

Security of Information

We are committed to ensuring that the information you submitted to St. Liz HOSPICE is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial measures to secure the information we collect online.

The Use of Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. With your permission on our browser settings, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used as this helps St. Liz HOSPICE analyze data about web page traffic which will be used to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes and then the data is subsequently removed from the system.

Please note that a cookie will NOT give us access to your computer or any information about you, other than the data you choose to share with us through the St. Liz HOSPICE website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.

Links to other websites

Through the St. Liz HOSPICE website, you can link to other websites which are not under the control of St. Liz HOSPICE. We have no control over the nature, content, and availability of outbound third-party websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. St. Liz HOSPICE remains independent from third-party website links.

Security of Your Personal Information

St. Liz HOSPICE will not sell, distribute or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.

You may request details of personal information which we currently hold under the Data Protection Act of 1998. Requesting this information will require a small fee. If you would like a copy of the information we have on you, please contact us.

If you find that any information we are currently holding on you is incorrect or incomplete, please advise us of the corrections accordingly.

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Notice of Nondiscrimination & Communication Assistance

St. Liz HOSPICE complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). St. Liz HOSPICE does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

St. Liz HOSPICE:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • If you need these services, don’t hesitate to contact us.

If you believe that St. Liz HOSPICE has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

St. Liz HOSPICE

1910 W Sunset Blvd., Ste. 420, Los Angeles, CA 90026

213-365-6499

888-415-5250

contact.admin@stlizhospice.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, St. Liz HOSPICE is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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Notice of Privacy Practices

Individuals have the right to know how their protected health information may be used and disclosed, and what their privacy rights are. The Notice of Privacy Practices (NPP) provides individuals with this information.
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AN INTRODUCTION

Our Core Values & Philosophies

We Are Ready to Listen and Communicate

No two individuals are exactly alike. The same is true in providing care to patients. That is why at St. Liz Hospice, we are always ready to listen and communicate. We make sure that we will be able to capture the substance of what the patient, their family, and loved ones need and expect. Combining that with our professional experience and our knowledge in hospice care, we truly believe that we could come up with a care plan that will be practical, realistic, and comprehensive, and that is acceptable to all parties involved. We also make sure that the Plan of Care will meet the strict guidelines of Medicare.

We Are Committed to Resolving Problems and Issues

We will be lying if we’ll say that we can do our job flawlessly and perfectly. Adverse events sometimes do happen, and it is in this regard that we can prove our adherence to our commitment. If a problem occurs, we make sure that the assigned hospice team, together with St. Liz Hospice management, work hand-in-hand, to resolve the issues as quickly as possible. Once resolved, we gather all the facts as to why the problem occurred and apply the necessary corrections so that it will not happen again.

We Deliver Results Above Expectations

Everybody deserves a nice surprise, most especially those who are going through some trying times. That is why, as much as possible, we just don’t meet our promises, but we strive hard to go beyond what we have promised. Delivering results above expectations is our way of saying that we value the trust and confidence afforded to us by our patients, their loved ones, and our referral sources as well.

Join Our Team

We Sacrifice Short Term Profit for Long Term Trust

Let’s face it. Without profit, a business organization will cease to exist. However, we at St. Liz Hospice view profit differently. We firmly believe that “profit is a reward for a job well done”. So, instead of focusing on just profits, we focus on providing the best that we could in providing care to our patients and their loved ones. By doing this, we firmly believe that we will earn the trust, confidence, and respect of the communities we serve, which includes the referral sources that we work with. This ultimately means one thing, the continuity of our existence and growth is enhanced because the families we have served will be referring us to people they know that need hospice services. Likewise, for our referral sources, they will be confident in referring more cases to us because of the trust and confidence we have earned.

nurses smiling on camera